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Free Zoho Priority Support
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If you are satisfied with our free support and help us keep up the good work.
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Q. How does our Support services work ?We are Zoho authorized partners and by accepting the tag request(you can change any point of time) you become our customers and hence we become authorized to support you. Now we have two types of support: 1. E-mail Support with step by step instructions which is FREE of cost for all customers tagged with us for support. Tag us here 2. Live support, where our representative will help carry out the migration process which would cost roughly around INR 8000 to 10,000 per year data to be migrated depending upon the size of data to be migrated, however, the e-mail support remains FREE for all customers tagged with us for support. Tag us here
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Q. Do you charge extra for any of Zoho subscriptions?A. Not at all ! its all the same! Either you buy from us or you buy it from Zoho directly the cost of your subscription will remain always the same. We are not charging any extra nor are you entitled for any extra discount by purchasing directly from Zoho. Have more Questions in this regard? Book a Free Consultation.
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Q. What are the main steps and milestones in the integration process?The first step forward would be is to identify your process flow Identify the scope of the work Provide you with the list of tasks with the estimated hours and milestones with pricing Share proposal Implementation (customization, integration, demo, training and post implementation support) Have more Questions in this regard? Book a Free Consultation.
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Q. Is your Support Free?A. Yes, We want you to grow and we take pride in our Customer's growth. Our free support are limited to priority e-mail support and any telephone support that are quick fixes only at our discreetion as we do not know how time consuming the issue could be. We have experts to answer to all your questions, however to be on a safer side, we wont guarantee complete resolution to your query to which you are seeking free support. We would only charge you if you require support in depth or any support related to Implemenation. Have more Questions in this regard? Book a Free Consultation.
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Q. Do you give Discounts?A. Yes, We will assess your situation based on Zoho guidelines and we help you negotiate for discounts with Zoho. We will talk to Zoho on your behalf and push for discounts if at all its applicable in your case and if its something that Zoho would Consider. Have more Questions in this regard? Book a Free Consultation.
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Q. How transparent is the Process?A . Winning the trust of millions of our clients has been always our priority. We keep you in loop pertaining to your case in all the conversations that would take place. Have more Questions in this regard? Book a Free Consultation.
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Q. Can the Tagging process be reversed?Yes, You may choose to change your Zoho support providers at any time. There is no obligation whatsoever. Have more Questions in this regard? Book a Free Consultation.
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Q. Please provide an initial estimate of the timeline and the total cost of the project.A. It's really difficult to provide you with an estimated cost without even identifying the scope of the work. Since you are curious to know about the cost involved, our pricing on zoho books basic setup starts from as low as INR 10,000/-
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Q. How will your team be integrated? # of people and their roles as well as the people required from our end.A. Our Team will include a one Finance Consultant, One Project Manager, and Back and developers required as per the scope of work Your Team should ideally consist of a single point of contact preferably who understands your end to end process, you are app development project manager and your person responsible who is taking care of your Finance in this case.
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Q. What is your approach for the technical integration of the APIs? Our developers are capable of doing the coding but we will need to know the business and accounting logic behind, as well as the accounting tools data models so that they know where to call those APIs in our system.A. We will work hand in hand with your developers and correctly address these areas of concern.
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Q. What post sales services or support services do you offer?A. Our services are limited to implementation and post-implementation support that would include pre-sales and post-sales consultations, customizations, integrations, migration, demos, training, commissioning. We have you all covered including early AMC.
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