Are you getting ready with your website for business promotion and thinking about various options to enhance engagement? Zoho SalesIQ is a powerful tool that can help you with this need. Curious to find out what is Zoho sales IQ and how to proceed with its integration? This blog is to guide you.
What Is Zoho Sales IQ?
Zoho SalesIQ is a powerful tool from Zoho Inc. that businesses can integrate with their websites to boost customer engagement. It offers attractive features like live chat, a Zoho SalesIQ chatbot, and an advanced tracking tool to monitor website visitors. So businesses can maintain real-time contact with their customers and gain realistic insights into the actual market conditions. Additionally, with its website visitor tracking feature, businesses can collect a lot of valuable information regarding visitors' visit patterns, such as geographical location, pages where they spend most time, average spending time, and more. They can use this data to know if they are on the right track or not and need changes in their approach to enhance customer engagement.
Key Features of Zoho SalesIQ
Zoho Salesiq is bundled with a number of advanced features designed for modern businesses. These features empower you to streamline operations, personalize customer interactions, and gain valuable insights to close more deals.
Chatbot integration:
One of the most salient features of SalesIQ Zoho is the chatbot functionality. Without human interventions, Zoho SalesIQ chat bots can respond to common customer queries and save you both time and human resources.
Data Insights Widgets:
Zoho SalesIq data insights widgets and dashboards offer quick solutions for your customers and teams to pull out real-time and useful information on technical or service-related actions.
Integration of CRM:
The Zoho SalesIQ chatbot can be integrated with Zoho’s own customer relationship management software. This integration helps you ensure your customers’ journey with you is smooth and streamlines sales targets.
Messaging History Access:
Using message history access, you can review all past chat conversations. It enables your team to assess previous interactions to get a better idea of the context of each of them and thereby personalize the support accordingly.
Visitor Behavior Tracking:
The Visitor Behavior Tracking feature is a straightforward feature bundled into the Zoho IQ sales software that allows you to evaluate visitor behavior on the website and get to know their preferences and engagement patterns.
Integrated channels:
The SalesIQ chat window can be integrated with other support channels like Zoho Desk. It means you can easily pull out your customer's existing communication history, personalize support for them, and ensure their satisfaction.
Multiple modes of communication:
Zoho SalesIQ supports multiple communication models, such as voice, video, text, remote access, and screen sharing. So, your customers can clarify all kinds of doubts with your team easily and quickly.
Knowledge Repository:
Zoho’s comprehensive knowledge repository can contain useful articles and technical information about your product or services, which you can add or customize as per your operational requirements.
Comprehensive Contact Management:
Advanced contact management is another salient feature of Zoho SalesIQ. With this feature, you can easily organize the contacts of your customers and integrate them into your different business campaigns or promotions.
Process Automation and Routing:
Process automation and routing is an advanced capability that allows automating workflows and routing visitor queries to the appropriate teams handling them. It helps minimize downtime to a great extent and improves customer satisfaction levels.
Supplementary Features:
Zoho SalesIQ integration also comes with a lot of additional tools and functionalities, for instance, customization options, integrations, analytics, dashboards, and more. All of these features are designed to enhance the overall user experience.
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Zoho Salesiq Pricing Summary
Want to know about the cost of integrating Zoho SalesIQ chat into your website? Here is a breakdown of the pricing structure. Please note that all the paid plans offer a 15-day free trial.
Free Plan:
With the free plan, you get 3 operator licenses, 10,000 visitor insights per month, and 100 chat sessions. It also comes with some basic features like voice notes, reply templates, file sharing, and Zoho app integrations.
Basic Plan:
The Basic Plan, which is billed at INR 350 annually, offers 1 operator license, 50,000 visitor insights per month, and 1,000 chat sessions. Additionally, you will get advanced features like detailed visitor information, chat routing, email signature chat, messaging channels, and more.
Professional Plan:
The professional plan of IQ Sales Zoho costs INR 750 annually and provides 1 operator license and 100,000 visitor insights per month. Unlike the previous two plans, it offers unlimited chat sessions. Additionally, it bundles five Zoho SalesIQ chatbots, custom widgets, detailed reporting, and IP blocking.
Enterprise Plan:
The Enterprise plan is billed INR 12000 annually and offers a single operator license, 200,000 visitor insights per month, and unlimited sales IQ chat sessions. It supports 10 AI-driven chatbots and also allows chat translation.
Top Benefits of Zoho Salesiq
Zoho SalesIQ offers a series of benefits, like customization, better connectivity with other systems, easy-to-use dashboards, and more. Discover the top benefits below.
Smooth Integration with Zoho CRM:
Are you already using Zoho CRM? Then, be informed that salesIQ integration with Zoho CRM can be both easier and bring enhanced usability to your operations.
Flexible Pricing Options:
There are flexible pricing plans catering to different use cases, and each plan offers a free trial period of up to 15 days. There is also a free plan, which you can try if your requirements are minimal.
Easy Setup and Usability:
Setting up the Zoho SalesIQ chatbot is straightforward. With our professional integration support, you don’t have to worry about anything, as we can do it without disrupting your operations.
Functional Dashboard:
Zoho SalesIQ comes with a functional dashboard where you can get comprehensive and customizable insights about any transaction operation, empowering your informed decision-making.
Better Connectivity with External Systems:
You can integrate Zoho SalesIQ with your other systems and sync data in real-time. This can seamlessly enhance your productivity, workflow, and operational efficiency.
User-Friendly Interface:
As a cutting-edge sales automation and customer engagement platform, Sales IQ Zoho is designed in a simple style, keeping in mind the user’s convenience and easy navigation.
Customizable to Your Preferences:
Whatever preferences you have for sales pipeline, analytics, or customer engagement, there are convenient options for customization in SalesIQ to fit your unique requirements.
Ideal for Businesses of Any Size:
Whatever the size of your business or industry you are operating in, Zoho SalesIQ is an ideal platform that has been brilliantly designed as a flexible solution to meet your growth needs.
Conclusion
Zoho SalesIQ is a powerful tool that can transform the way you do business. From automating your sales process to improving customer engagement, it can effectively empower teams with its cutting-edge features, customizable interface, and smooth integration capabilities. We hope this blog has been helpful for you in learning about this tool and the numerous benefits it can offer. Get in touch with us to try Zoho SalesIQ today and learn how to stay ahead in the competitive market.
Frequently Asked Questions
Is it possible to personalize Zoho SalesIQ? Yes, you can personalize Zoho SalesIQ. You can do it by adding custom widgets and workflows and customizing the settings as per your business requirements.
How do I add the Zoho SalesIQ chatbot? To add a Zoho SalesIQ chatbot, go to the settings, select chatbots, and click on the option to create a new bot. After that, customize the responses and workflow for your chatbot.
What is the procedure to set business hours in Zoho Salesiq? Setting up business hours in Zoho SalesIQ is easy. Go to settings and select business hours. Select your country and time zone, and set the hours when your business is open.
How can I add articles to Zoho SalesIQ? To add articles to Zoho SalesIQ, go to the Knowledge Base on the tool and click on the 'Add Article' button. After that, add the title and content of your article with appropriate tags to identify them with.